Manage my Service
As we prepare for the launch of Manage my Service later this year, a range of support materials are now available on our Manage my Service webpage to help you and your team learn about our new digital platform at your own pace.
Manage my Service will replace eForms and our Digital portal, allowing you to manage all interactions with us in one place.
If you are curious about what Manage my Service is, how it has been developed, and what the key benefits will be, our video explainers are a great place to start. These short videos cover the key changes and improvements you can expect to see in the new platform.
- logging on and navigating Manage my Service
- signing up as a provider and registering a new care service
- keeping staff data and service details up to date
- submitting and monitoring notifications
- monitoring complaints and reviewing reports
- completing action plans for areas for improvement and requirements.
In addition to these videos and guides, you can find further resources - including FAQs and webinar recordings - on our Manage my Service webpage. These resources contain the most up-to-date information and will continue to be updated as we move closer to launch.
Updated guidance on how we inspect regulated care services
We have published updated guidance, How we inspect regulated services: guidance for providers of regulated care settings and the public.
The document explains our approach to inspecting regulated care services in Scotland, including how we plan inspections, gather and consider evidence, make evaluations, and share feedback with services.
It is intended to support providers, people experiencing care, families, carers and the wider public to understand what to expect from inspection and how inspection supports improvement in the quality of care.
We also have an easy-read document, How we find out about your care and support for people using services.
Join our methodology reference group
Help shape how we work across the Care Inspectorate internally and externally.
What is methodology?
Methodology is about shaping the work that we do in the Care Inspectorate both internally and externally. For example, our quality frameworks, new ways of working such as core/promise assurance inspections and self-evaluation, and inspection guidance for inspectors.
What happens when you sign up?
By sharing your details, you are signing up to a mailing list that we will use to communicate opportunities for involvement in shaping our methodologies.
Ways you can get involved
- attend focus groups
- provide feedback or comment on documents
- contribute to and shape ideas.
You can choose which opportunities you want to be involved with. There are no mandatory requirements, and you can request to be removed from the mailing list at any time.
New safer recruitment self-evaluation tool
The new safer recruitment self-evaluation tool is designed to help in your commitment to keep people safe, by ensuring staff are recruited appropriately and in line with current guidance.
It will help you to evaluate how well you are doing to support all areas of safer recruitment in your service(s) and identify any areas where you want to improve.
Reducing stress and distress evaluation report
This report summarises the impact and learning from the Reducing Stress and Distress Improvement Programme for the period January 2025 - March 2026, delivered by Healthcare Improvement Scotland, Care Inspectorate and NHS Education for Scotland.
This poster explains more about the Reducing Stress and Distress Improvement Programme.
This case study details how Ward C4 at Dumfries & Galloway Royal Infirmary worked with the programme to improve the care of patients living with dementia.
Review of our digital social care self-evaluation toolkit
Last year, we shared our digital social care self-evaluation toolkit.
Many services told us they were interested in using it to support reflection and improvement. As technology and AI become more visible in care, understanding how tools like this support improvement is increasingly important.
We would like to understand what has happened since the toolkit was shared, including:
- whether you have used it
- how helpful it has been
- what would make it easier to use.
We have created a short survey that should take one minute to complete. Your feedback will help us understand what is working well and where we can improve the support we offer. The survey closes on 31 August 2026.
Webinar: See me, not just Prader-Willi Syndrome
The Health and Social Care Improvement Team is hosting a webinar with Prader-Willi Syndrome Association UK. The webinar will provide essential information for professionals working with people with Prader-Willi Syndrome (PWS) across the lifespan, from children’s services to adult services.
The webinar will include:
- key medical risk factors
- communication
- food security and dietary management
- Scottish legislation and restrictions.
The intended learning outcomes are:
- recall key risk factors for people living with PWS
- recognise the strengths and challenges of people living with PWS.
The webinar will be relevant to anyone who may work with or act on behalf of a person with PWS. The information shared will promote better understanding of this complex condition and how to advocate for the appropriate supports.
Date: Tuesday 1 September 2026
The webinar will be recorded and made available afterwards. We hope that you can join us.
Latest news from other organisations
Macmillan Q Lab
Macmillan Cancer Support is proud to be partnering with Q, hosted by the NHS Alliance, to deliver an innovation lab.
Macmillan Q Lab brings together people from local health and care services and communities across the UK to come up with solutions to one big question: “How might we reimagine holistic cancer care closer to people's homes?”
If you are interested in joining Macmillan to shape creative solutions that could make cancer care fairer for people living with cancer across the UK, find out how to apply here.
Alzheimer Scotland Brain Health Learning Centre study days
These sessions may be of particular interest to care home staff, as well as other health and social care professionals supporting people living with dementia. The programme offers practical, evidence-informed learning opportunities focused on dementia care, communication, person-led practice, and brain health. The sessions are designed to support staff in enhancing their knowledge, confidence, and day-to-day practice when working with people living with dementia.
Upcoming study days include:
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Navigating Dementia Support: What Good Practice Looks Like - 30 September 2026
Speaker: David Wilson-Wynne, Director Innovare Dementia Consultancy / Brain Health Learning Centre Associate
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Brain Health and Dementia Risk Reduction in Primary and Community Care - 7th October
Speakers: Alzheimer Scotland/Brain Health Scotland staff & Dr Paul Baughan - GP Clinical Lead at Healthcare Improvement Scotland
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Listen Up: A Carers Communication Toolkit - 15 October 2026
Speaker: Cheryl Henderson - Education and Dementia Coordinator – Elder Care Homes/Brain Health Learning Centre Associate
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Dementia: A Person-Led Approach - 22 October 2026
Speaker: David Wilson-Wynne, Director Innovare Dementia Consultancy / Brain Health Learning Centre Associate
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Dementia Practice: A Practitioner's Toolkit - 9 December 2026
Speaker: Cheryl Henderson - Education and Dementia Coordinator – Elder Care Homes/Brain Health Learning Centre Associate
All study days will take place at the Brain Health Learning Centre, National Centre, Edinburgh.
Further information and booking details can be found here.
Scottish Patient Safety Programme National Learning Event 2026
The Essentials of Safe Care in action – a people-led approach to achieving safe care
Thursday 3 September 2026
Morning (hybrid): 9:45-12:30
The morning plenary will feature keynote speaker Dr Marleen Kunneman, researcher, university teacher and Assistant Professor of Collaborative Care at the Health Campus The Hague (Leiden University Medical Center, Netherlands), and Associate Professor of Medicine at the Knowledge and Evaluation Research (KER) Unit, Mayo Clinic (USA).
Afternoon (workshop): 13:30-15:00 – “Being People-Led in Planning and Delivering Safe Care”
This interactive workshop will explore how a people-led approach strengthens the planning and delivery of safe care by ensuring that people, families, carers and professionals work together as equal partners. Participants will consider practical approaches to embedding meaningful involvement, shared decision making, personalised care and responsive systems that listen to and act on people's experiences and concerns. Through discussion and reflection, participants will gain insight into how a people-led approach can strengthen safety, quality and outcomes across health and social care.
False UKVI emails
Some organisations have reported receiving scam emails purporting to be from UK Visas and Immigration (UKVI). Examples of the phishing emails are shown below. Be on the lookout for suspicious emails and always check through the official UKVI website.
 
We now publish our provider updates every three weeks and focus our content on Care Inspectorate news and activity. We encourage services to follow us on social media, regularly check our website and the websites of other relevant organisations, to keep up to date with the latest news and guidance.
You are receiving this newsletter as we have an obligation to share relevant information and guidance with you as a registered service with the Care Inspectorate.
Find out more about our work at www.careinspectorate.scot
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