We want everyone in Scotland to receive the same high level of care no matter where they live. The National Care Standards have been created by Scottish Ministers to help you understand what to expect from a wide range of care services.

We know that using care services can often be a stressful time. The National Care Standards are there to help make sure you get the right quality of care. They tell you how to raise concerns or complaints if you feel there is a problem with the care you or a relative or friend receives.

The above information is from the following website     https://www.webarchive.org.uk/wayback/archive/20150404101652/http://www.nationalcarestandards.org/52.html